Welcome to www.thermx.co.za (the “Website”). This Refund Policy explains the terms and conditions for refunds related to products or services purchased on the Website. By making a purchase, you agree to the terms outlined in this policy.
1. Refund Eligibility
1.1. Physical Products: We accept returns and offer refunds for physical products within [X] days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
1.2. Digital Products or Services: Refunds for digital products or services may be considered on a case-by-case basis. Please contact our customer support at [info@thermx.co.za] to discuss your situation.
2. How to Request a Refund
To request a refund, please follow these steps:
2.1. Physical Products: Contact our customer support at [info@thermx.co.za] within [X] days of receiving the product. Provide your order number, the reason for the refund, and any supporting documentation.
2.2. Digital Products or Services: Contact our customer support at [info@thermx.co.za] with your order details and the reason for the refund request. We will review your case and respond accordingly.
3. Refund Process
Once your refund request is approved:
3.1. Physical Products: Return the item to the address provided by our customer support. Once we receive the returned item, we will process the refund.
3.2. Digital Products or Services: Refunds for digital products or services will be processed through the original payment method used for the purchase.
4. Non-Refundable Items
Certain items are non-refundable, including:
Downloadable software or digital content after it has been accessed or downloaded.
Gift cards or promotional items.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [info@thermx.co.za].
